Welcome to www.exbeauty.co.uk. These Terms and Conditions govern your use of our website and your relationship with ExBeauty (“we”, “us”, or “our”). By accessing or using our website and placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
1. About Us
www.exbeauty.co.uk is operated by ExBeauty, a UK-based online retailer specialising in premium beauty and skincare products.
2. Eligibility
You must be at least 18 years old or have the consent of a parent or guardian to make purchases through our website. By placing an order, you confirm that all information provided is accurate and complete.
3. Product Information
We make every effort to ensure all product descriptions, images, prices, and other content are accurate and up to date. However, we do not warrant that product descriptions or other content are error-free, complete, or current.
All prices are shown in GBP (£) and include applicable VAT unless stated otherwise.
4. Ordering and Payment
When you place an order with us, you will receive an order confirmation email. This email does not constitute acceptance of your order. Acceptance occurs only once the order has been dispatched.
We reserve the right to refuse or cancel an order for any reason, including product availability, errors in pricing or description, or suspected fraudulent activity.
We accept secure payment via major credit/debit cards, PayPal, and other approved payment providers. Your payment details are processed securely and are not stored on our servers.
5. Shipping and Delivery
We aim to dispatch all orders promptly. Estimated delivery times are provided at checkout and may vary depending on your location.
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Standard UK Delivery: [2-6] business days
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Express Delivery: [2-3] business days
Shipping fees are displayed at checkout. We are not responsible for delays caused by couriers or external factors beyond our control. You will receive tracking details once your order has shipped.
6. Returns and Refunds
We accept returns within 14 days of delivery for unused and unopened items in their original packaging. To request a return, please contact our support team at contact@exbeauty.co.uk with your order number.
Refunds will be processed to the original payment method once the returned items have been inspected and approved.
Please refer to our Return Policy page for full return instructions and conditions.
7. Intellectual Property
All content on this website — including but not limited to text, images, graphics, logos, videos, product names, and design — is the property of ExBeauty or its content providers and is protected by intellectual property laws.
You may not reproduce, copy, or use any part of the site or its content without our express written permission.
8. Liability
To the maximum extent permitted by law, ExBeauty shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our website or products purchased through it.
While we strive for accuracy and security, we do not guarantee that the website will be free of errors, viruses, or uninterrupted at all times.
9. Privacy and Data Protection
We are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and store your data in accordance with UK GDPR and other applicable regulations.
10. Promotions and Discount Codes
Promotional offers and discount codes are subject to availability and may be withdrawn at any time without notice. Unless stated otherwise, codes cannot be combined or used with other offers.
11. Third-Party Links
Our website may contain links to third-party websites. These links are provided for your convenience. We do not control and are not responsible for the content or practices of any third-party site.
12. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. The latest version will always be available on our website. Your continued use of the site constitutes acceptance of any changes.
13. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact Us
If you have any questions about these Terms & Conditions, please contact us at:
Email: contact@exbeauty.co.uk
Website: www.exbeauty.co.uk
