Refund Policy

Last updated: 23 August 2026

This policy covers paid listing subscriptions purchased by hospitals, clinics, dentists and doctors through List Your Business. It does not cover treatment received from a Provider — a refund for treatment is a matter between you and that Provider directly, under whatever terms you agreed with them.

1. Subscriptions Renew Automatically

Listing plans (Standard and Featured tiers #1–#3) are recurring subscriptions billed monthly, six-monthly or annually depending on the plan chosen, and renew automatically until cancelled. You can cancel future renewals at any time from your account or by contacting us — cancelling stops the next charge but does not itself refund the period you’ve already paid for, and your listing stays live until the end of that period.

2. First-Payment Cooling-Off

If you’re unhappy with your listing within the first 14 days of your very first payment, and it has not yet generated any patient enquiries through the site, contact us and we will consider a full refund of that first payment at our discretion.

3. No-Enquiries Guarantee (Standard Monthly Plan)

If your Standard monthly listing has not generated a single patient enquiry by the end of a billing month, you may request cancellation and a refund of that month’s payment. To qualify, you must contact us within that same billing month — we’ll check our records to confirm no enquiry was generated, then process the refund to your original payment method, normally within 5 working days.

4. Featured Placements & Longer Terms

Because Featured tiers (#1–#3) are exclusive to one Provider per city for the length of the term, and 6-monthly/annual plans are priced at a discount to reflect that longer commitment, these plans are non-refundable outside the 14-day cooling-off window in section 2, except where required by law.

5. How to Request a Refund

contact us with your business name and the email address used at checkout, and the reason for your request.

This is placeholder text based on common industry practice for medical tourism marketplaces — please have it reviewed, localised and completed by a qualified solicitor before launch, with your actual company name, registration number and registered address inserted throughout.