Review Policy

Last updated: 23 August 2026

Reviews help other patients make an informed choice, so we want every review on ExBeauty to be genuine, relevant and fair to Providers. This policy explains how reviews are checked and what isn’t allowed.

1. Who Can Review

Only someone who has personally been a patient of, and received treatment or a consultation from, the Provider they’re reviewing may submit a review. You must be 18 or over. A parent or legal guardian may review on behalf of a minor, but must not include information that could identify the patient.

2. How We Check Authenticity

Every review is held as “pending” and checked by our team before it goes live — we never publish a review automatically. Where possible, we cross-reference a review against our own enquiry records for that Provider, and we may contact the reviewer by phone or email to confirm they are a genuine patient. A review that passes this additional check is marked “Verified Patient”; a review that has been moderated but not additionally confirmed this way is published without that badge. We also carry out random spot-checks to catch reviews posted by clinic staff or competitors, which are never permitted.

3. What a Good Review Includes

The most useful reviews describe your actual treatment journey: what treatment you had, why you chose that Provider, what your overall experience was, and whether you were happy with the result. A photo can help too, where appropriate.

4. What We Don’t Allow

• Reviews that aren’t based on treatment you personally received.
• Second-hand accounts, rumours or hearsay.
• Defamatory, obscene, hateful or threatening content.
• Personal attacks on named staff members — reviews should be about the Provider, not an individual.
• Contact details or other personal information within the review text.
• Reviews written or solicited by a Provider about themselves, a competitor, or in exchange for a discount, refund or payment.
• A review that has already been published elsewhere.

If there’s an active legal dispute between a reviewer and a Provider, we’ll hold the review back rather than publish it while that’s ongoing. Allegations of criminal conduct or medical negligence should be reported to the relevant professional or legal authority — we have no jurisdiction over Providers and can’t investigate clinical claims ourselves.

5. Removal & Provider Disputes

We reserve the right to refuse to publish, or to remove, any review that breaches this policy, without notice. We do not remove a genuine, policy-compliant negative review simply because a Provider asks us to. If a Provider believes a specific review is fake or inaccurate, they can contact us and we will look into it.

6. Your Privacy When Reviewing

We publish your first name and, if you gave it, your country. Any verification details you provide (full name, email, phone) are kept private and are never shown publicly.

7. Our Liability

Reviews are the personal opinions of the patients who wrote them, not statements made or verified by ExBeauty. We take reasonable steps to keep reviews genuine and policy-compliant but cannot guarantee the accuracy of every claim within them, and are not liable for any loss arising from reliance on a review.